Frequently Asked Questions

OUR SHOW

Check out our Frequently Asked Questions for answers to our most common questions. If you don’t see an answer to your question here, feel free to contact us via, email or social media pages.

ONLINE:

Pre-Sale Special (50% off): $9.99*
Family 4 Pack: $34.99*

VIP Ringside Box Experience: $99.99*
VIP Ringside : $30*

Adult General Admission: $20*
Child General Admission: $10*

BOX OFFICE:

VIP Ringside: $35
Adult General Admission: $25
Child General Admission: $15

*Booking fees apply

Yes, you can! The onsite box office is open 1-hour prior to show time. We do however, recommend purchasing your tickets online for the best discount prices.

Please note the family pass and pre-sale special tickets are NOT sold at the door.

Yes! Please arrange at the door of the show.

In your group the support person will come in for free and the child/adult with the disability & the access card will purchase a regular door day priced ticket $35.00 at half its value. $15.00 taxes included service charges not included. The maximum number of free accompaniment for children/adults with special needs is one support person with an access card. Any additional child or adult will be at regular price.

Please arrange this at the door on the day of the show.

Please call our ticket office during normal business hours to process your order: (416) 619-0634

Yes, you can! The onsite box office is open 1-hour prior to show time. We do however, recommend purchasing your tickets online for the best discount prices.

Please note the family pass and pre-sale special tickets are NOT sold at the door.

If you are unable to print your tickets for any reason, you are able to present them on a smartphone at the door. We recommend you DO NOT print your tickets!

The show will go on! We perform under indoors.

The show always goes on unless there is a specific danger to the public in attendance. We will attempt to notify customers via our website and social media pages of any changes.

Identify yourself to our box office personnel and they will happily assist you to an appropriate seating area. If you will need special seating, please come early if possible (30-45 minutes prior to showtime).

  • Free kid’s tickets are valid for children aged 12 and under.
  • Children 2 and under are free and need no tickets.
  • To use this offer, you MUST have the physical Free Kids Ticket in-hand to redeem at the Circus Entrance.
  • Each Free Kids Ticket allows Free admittance for one child with one paid adult. If you have 2 Children, you must have 2 Free Kids Tickets and 2 Paid Adults.
  • Free Kids Tickets may not be combined with any other offer or promotion, such as the family pack or pre-sale special.

Please read the terms and conditions on the ticket and simply bring the coupon along ready to present at the entrance.

Yes we accept credit cards.*

*Fees/surcharges may apply

Surcharges are the fees our online ticketing provider adds to cover the cost of things like web hosting, security, phone support and other items vital to processing payments through our website. A portion of those fees goes directly to a Credit Card Processing company.

Our ticketing solution provider, Straw House Ticketing/Sarasota Box Office, strives to keep these fees as low as possible.

The prices advertised by Cirque LuzDalia represent the exact amount the company charges. Anything above the advertised price goes to a third party provider.

Our goal is to provide our patrons with safety, security and the best possible ticket buying experience.

Tickets are not refundable.

There are a few circumstances, such as a cancelled performance, where tickets may be refunded. Otherwise, Tickets can not be refunded.

Likewise, Service Fees, internet convenience fees or any other fees associated with the purchase of tickets are consumed at the time of transaction and can not be refunded for any reason.